Please Note Before Ordering
If you decide to return the health test kit within 30 days of placing your order, you are eligible for a full refund, minus the cost of shipping, handling, and processing fees (approximately $50 USD per kit). Refund requests must be sent to info@realtimelab.com within 30 days of the date of purchase and occur prior to the specimen/sample being sent. Due to health concerns, Realtime Labs cannot accept returned or unused test kits. If you received your order and do not wish to conduct the test, we ask that you dispose of the test kit.
Shipment & Returns
Kits will be sent by UPS within 24 hours of receipt of payment. Depending on your location, UPS delivery can be 1-6 business days. See UPS Map. The kit is returned to RealTime Labs in the prepaid, 2-day ground UPS shipper that comes with the kit. Please Note: Free return shipping is not available internationally. Test results will be provided by a secure portal, no later than 10 business days after receipt of the sample at our laboratory.