Winter Weather Alert
We are currently in the process of moving our equipment to another facility. After completing your purchase, you will receive an email once we are ready to start processing samples. Do not send your sample until you receive a notification from us.
For inquiries, please email [email protected]
Please Note Before Ordering:
Refunds for tests purchased from our website are allowed if requested within 21 days from receipt of payment AND prior to submission of the clinical specimen or environmental sample to the laboratory. Once the specimen or sample has been given to the shipping company for delivery, we will be unable to offer a refund. The refund amount will be 75% of the purchase price. Notification of intent to cancel must be conveyed by email to Sam Clark at [email protected] or via telephone at 972-492-0419 x120.
Shipment and Results: Kits, with collection instructions, will be sent by UPS within 24 hours of receipt of payment. Depending on your location, UPS delivery can be 1-6 business days (1-4 business days in 80% of the U.S.). See UPS Map. The kit is returned to RealTime Labs in the prepaid, 2-day ground UPS shipper that comes with the kit. Please Note: Free return shipping is not available in Canada. Test results will be provided by a secure portal, no later than 10 business days after receipt of the sample at our laboratory.