Please Note Before Ordering
Refunds for tests purchased from the RealTime Labs website for US and Canada are refunded at 75% of the purchase price, refunds will not be provided for international orders. Refund requests must be sent to refunds@realtimelab.com within 21 days of the date of purchase and occur prior to the specimen/sample being sent.
Once the specimen or sample has been placed into the shipping companies custody and/or the date is more than 21 days from the date of purchase, we will no longer be able to process refund requests.
Shipment & Returns
Kits will be sent by UPS within 24 hours of receipt of payment. Depending on your location, UPS delivery can be 1-6 business days. See UPS Map. The kit is returned to RealTime Labs in the prepaid, 2-day ground UPS shipper that comes with the kit. Please Note: Free return shipping is not available internationally. Test results will be provided by a secure portal, no later than 10 business days after receipt of the sample at our laboratory.